Services

Over a century of experience in the local lumber business, from saw mill and cooperage to the current retail lumber yard, has allowed us to develop a superior level of customer care and product support that you simply won’t find elsewhere.

From the minute you access our site to the moment your order is delivered to your doorstep, the team at Morse Lumber will be more than happy to provide our exceptional assistance in every way possible.

We have been servicing contractors and homeowners for four generations.

If you have a question or comment regarding any aspect of your shopping experience on MorseLumber.net or at our retail store location, simply contact us.

It will be our pleasure to resolve the situation as quickly as possible. Your ultimate satisfaction is our number one priority and the cornerstone of our operations.

The Morse Lumber Return Policy Is As Follows:

1. Returning a Product Under the Manufacturer’s Warranty:

To benefit from the full protection of the manufacturer’s warranty, the product must be returned directly to the manufacturer. The manufacturer’s warranty information and Customer Service Line number can be found in the literature that accompanied your purchase.

2. Returning a Product Damaged During Shipping:

Occasionally, a product will become damaged during shipping. If your delivery reached you in damaged condition, please contact the shipping company who handled your order. For UPS dial 1.800.PICKUPS; for FedEx call 1.800.GOFEDEX.

3. Returning a Product for Other Reasons:

We will be glad to accept returns for other reasons, provided the product is in perfect working order, is still in its original condition and packaging, and you return it within 30 days from the date of purchase.

First, contact our Customer Service Department to receive your Return Goods Authorization Number (RGA#). When you are assigned a RGA#, please record this number on a sheet of paper along with your reason for return and include this sheet with the product intended for return via UPS Insured – this will greatly expedite your return process as well as ensure accuracy.

For non-mailable items, please call our Customer Service number to arrange for return shipment. When we have received your return, we will credit the card that was used to make the purchase.

You will be credited the full price of the product and any applicable sales tax, less a 20% re-stocking fee. We will notify you via e-mail of your refund.

4. Exchanges:

Our return center can’t process exchanges. If you’ve found another item in our catalog you’d prefer, please place a separate order for the new item and return the unwanted item under the terms of our Return Policy.